Joseph's Kitchen ShippingUpdated 2 years ago

Shipping

• Order Confirmation

  • As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your credit card for the purchase. If your item is on backorder or unavailable we will reach out to you via e-mail. Any free shipping offers only apply to the lower 48 US states, call for details. Orders shipping outside the lower 48 US states are available for purchase upon request and at the expense of the customer – any duty and import taxes are paid by the customer. Joseph’s Kitchen reserves the right to choose the most economical method of shipment. Should a customer request a different method of delivery, the customer would be held responsible for the shipping cost.

• Order Shipment

  • In stock orders will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at [email protected].

• Backorders / presales

  • Order items are labeled as backordered or presale will ship out as soon as the product becomes available.

• Damages

  • Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please contact customer care at [email protected] to request a replacement.

  • Lost or Damaged Packages 

    • If your package is lost or damaged, we will re-ship your order at no additional cost to you. A lost package is defined as a package that has not arrived to you after 30 days of shipment and does not have a confirmed delivery by USPS or UPS.

  • Missing Package

    • If your package has a delivery confirmation please check with your local USPS/UPS to determine where the package may have been left. We are not responsible for missing or stolen packages. We are not responsible for packages shipped to an incorrect address.

• PO Boxes

  • Most of our shipments are too large to fit inside PO boxes. This can cause delays in your shipment or your package to be returned to us. We are not responsible for additional shipping costs associated with returned packages. Please check with your PO box provider before using this as a shipping address for your order.

• Delivery

  • Please be aware that once the package leaves the warehouse, it is the responsibility of the carrier to make sure you receive your package. If your address was provided incorrectly or the carrier is unable to contact you via the provided phone number with questions, your package may be returned to us. We are not responsible for additional shipping costs associated with returned packages.

• Freight

  • Some orders are too large to be shipped with a regular carrier (UPS/USPS). These orders have to be delivered on a pallet by a trucking company. This shipping method is used for orders that require it. Customers will see available shipping options during checkout.

• International Shipments

  • Joseph’s Kitchen has partnered with DHL Express for International shipments

  • Duties and Taxes paid by customer

    • This will be included in the total price when checking out

    • Otherwise we will contact you with the estimated Duties and Taxes

Please contact [email protected] with any questions or concerns regarding our shipping.